Events

Explore customer cases and moments from conferences like Frankwatching, where our clients showcase AI in action.

Amaury de la Fouchardière 12/10/25 Amaury de la Fouchardière 12/10/25

AI for Proactive Service: Staying Ahead of Customer Contact Issues - PvKO Winterfestival

Explore how AI identifies recurring customer issues, supports clearer communication, and reduces preventable contact moments, based on insights from PvKO Winterfestival.

Amaury de la Fouchardière 12/8/25 Amaury de la Fouchardière 12/8/25

Vodafone Business Tech4Business, Zandvoort: How Generative AI Is Transforming Customer Contact

Discover how Generative AI is reshaping customer contact, with insights from Vodafone Business Tech4Business 2024 on LLMs, RAG, fine-tuning, and safe AI adoption.

Amaury de la Fouchardière 12/3/25 Amaury de la Fouchardière 12/3/25

Unigarant & AssistYou: Human Warmth at Digital Scale with Conversational AI

Discover how Unigarant and AssistYou use Conversational AI and a Voice AI digital host to automate cancellations, improve customer journeys, and support agents while keeping customer service warm, clear, and personal.

Amaury de la Fouchardière 12/1/25 Amaury de la Fouchardière 12/1/25

Knab & AssistYou: Building Trustworthy and Transparent AI in Customer Contact

Learn how Knab and AssistYou introduce Voice AI and Speech Analytics in a transparent and privacy-safe way. Discover how Knab improves customer contact with clear insights, strict access controls, and explainable AI that meets financial sector standards.

Amaury de la Fouchardière 11/28/25 Amaury de la Fouchardière 11/28/25

Carglass & AssistYou: Transforming Customer Contact with Voicebot Lisa

Discover how Carglass and AssistYou introduced Voice AI assistant Lisa to reduce dropouts, shorten waiting times, and improve appointment scheduling. Learn how Voice AI creates faster, clearer, and more personal customer conversations at scale.

Amaury de la Fouchardière 11/26/25 Amaury de la Fouchardière 11/26/25

From choice to success: How DELTA Fiber Harnesses the Power of Voicebot Technology

Discover how DELTA Fiber uses Voice AI and voicebot technology to reduce call transfers, improve routing accuracy, and create faster and more personal customer support. Learn how AssistYou’s Voice AI integrates with Genesys Cloud and strengthens telecom service experiences.