Events
Explore customer cases and moments from conferences like Frankwatching, where our clients showcase AI in action.
AI for Proactive Service: Staying Ahead of Customer Contact Issues - PvKO Winterfestival
Explore how AI identifies recurring customer issues, supports clearer communication, and reduces preventable contact moments, based on insights from PvKO Winterfestival.
Vodafone Business Tech4Business, Zandvoort: How Generative AI Is Transforming Customer Contact
Discover how Generative AI is reshaping customer contact, with insights from Vodafone Business Tech4Business 2024 on LLMs, RAG, fine-tuning, and safe AI adoption.
Unigarant & AssistYou: Human Warmth at Digital Scale with Conversational AI
Discover how Unigarant and AssistYou use Conversational AI and a Voice AI digital host to automate cancellations, improve customer journeys, and support agents while keeping customer service warm, clear, and personal.
Knab & AssistYou: Building Trustworthy and Transparent AI in Customer Contact
Learn how Knab and AssistYou introduce Voice AI and Speech Analytics in a transparent and privacy-safe way. Discover how Knab improves customer contact with clear insights, strict access controls, and explainable AI that meets financial sector standards.
Carglass & AssistYou: Transforming Customer Contact with Voicebot Lisa
Discover how Carglass and AssistYou introduced Voice AI assistant Lisa to reduce dropouts, shorten waiting times, and improve appointment scheduling. Learn how Voice AI creates faster, clearer, and more personal customer conversations at scale.
From choice to success: How DELTA Fiber Harnesses the Power of Voicebot Technology
Discover how DELTA Fiber uses Voice AI and voicebot technology to reduce call transfers, improve routing accuracy, and create faster and more personal customer support. Learn how AssistYou’s Voice AI integrates with Genesys Cloud and strengthens telecom service experiences.
