Blog
Insights, stories and strategies about how AI is transforming customer service and customer experience.
The European AI Act and Customer Service: Why This Matters Now in 2026
Discover how the European AI Act impacts customer service and contact centers. Learn about key compliance timelines, emotion recognition risks, transparency rules, and what organizations must do to design compliant, trustworthy AI systems.
5 Automation Mistakes That Kill Customer Experience (and How to Fix Them)
Discover five common automation mistakes that frustrate customers and slow service teams down—and learn practical ways to fix them with smarter, more human-centred automation.
Helping the Digital Host Understand What Customers Mean
Learn why accurate intent recognition is critical for successful voice interactions and how specification questions help digital hosts clarify intent, improve accuracy, and enhance customer experience.
The Psychology of AI-Driven Customer Interactions
Discover how trust, empathy and tone shape AI-driven customer interactions. Learn how digital assistants can create natural, human-centered experiences that improve customer satisfaction and strengthen brand trust.
The EU AI Act & Customer Service: What Enterprises Must Prepare For
Discover how the EU AI Act will impact customer service operations and AI-driven support. Learn what enterprises must prepare for, from transparency rules to risk classification and governance, to stay compliant and strengthen customer trust.
The Hidden Cost of Poor Call Routing (and How AI Solves It)
Poor call routing leads to long wait times, frustrated customers and higher service costs. Discover how AI-powered routing improves accuracy, shortens handling time and creates a smoother experience for both customers and agents.
How Can a Multilingual Digital Host Improve Customer Conversations
Learn how a multilingual digital host uses language recognition to support callers in their language of choice and create smoother customer service conversations.
Integrating AI Voice Agents with CRM: Best Practices for 2025
Find out how to integrate AI agents with your CRM to improve routing, automate workflows and enhance agent handovers. Explore best practices that create faster, more personalised customer experiences in 2025.
FAQs
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An AI Agent is a digital colleague that understands, reasons, and acts, not just replies. Unlike a simple chatbot that follows a script, an AI Agent listens to real conversations, understands intent, and integrates with your systems to solve problems.
If you’d like to see what that means in practice, read our blog What Is an AI Agent?, it explains how this technology transforms customer contact. -
Voice automation is one of the most technically advanced forms of customer service AI. It has to recognize speech, understand accents, and respond instantly in a natural tone. Every millisecond matters in an AI voicebot interaction. When done right, voice automation creates seamless digital experiences that feel truly conversational and human.
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AI automation is redefining how customer service teams work. It takes over repetitive requests, reduces waiting times, and lets human agents focus on complex, emotional interactions. This shift toward AI-powered customer support improves both efficiency and satisfaction. To see how organizations are already benefiting, read our blog The Future of Customer Service: AI Automation and Voice Assistants Explained.
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With many industries facing staffing challenges, AI in contact centers offers relief. AI agents can handle repetitive tasks and frequently asked questions, freeing employees for higher-value conversations. This balance between automation and empathy helps businesses scale customer service automation without scaling their teams.
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The biggest CX trend for 2025 is proactive customer support. Thanks to AI in customer experience, companies can now anticipate intent and personalize interactions before customers even reach out. Learn more about how to lead this change in our blog 10 AI-Powered Strategies to Improve Customer Experience (CX) in 2025.
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As companies adopt AI in customer service, compliance becomes a priority. The EU AI Act and GDPR set clear standards for privacy, security, and transparency. At AssistYou, our EU-first AI compliance ensures that customer data is handled ethically and stored securely, giving enterprises peace of mind while innovating responsibly.
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Human feedback is essential for training AI models used in customer service. Each correction and annotation helps AI systems better understand tone, phrasing, and customer intent. This process of continuous learning is what keeps AI Agents relevant and aligned with human expectations.
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The best way to start is to analyze your most common service requests and map where AI automation can make an immediate impact. Begin small, measure success, and expand from there.
If you want to see how leading Dutch enterprises have transformed customer contact with AssistYou’s AI solutions, visit our Customer Stories Page and discover how we combine technology, strategy, and compliance to deliver world-class AI in customer service.