Let’s see what role our Digital Assistant can play throughout a conversation!
The Digital Host welcomes customers and guides them to the right solution, providing a personal and efficient start to customer interactions.
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The Digital Assistant verifies customer information based on profile in your CRM system.
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The Digital Assistant forwards the customer query along with the collected information to the appropriate customer contact agent.
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The Digital Assistant can handle and complete simple, repetitive tasks together with customers (inbound and outbound ).
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At the end of the call, the Digital Assistant can ask customers for feedback.
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The Digital Assistant can answer Frequency Asked Questions from customers.
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AssistYou Analytics can analyse and gain insights from the phone conversations.
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