Carglass & AssistYou: Transforming Customer Contact with Voicebot Lisa
Keeping customer service personal at scale
When demand rises and expectations grow, preserving a personal touch in customer service becomes increasingly challenging. That’s why Carglass partnered with AssistYou to rethink how conversations can be handled at scale, without losing the human connection.
Together, they introduced Lisa, a warm-sounding Voice AI assistant that helps customers schedule, modify, or cancel appointments through natural, human-like dialogue.
A voice that listens, understands, and connects
Lisa recognizes intent, confirms details, and guides customers with clarity and calmness. Every dialogue is designed to feel natural and effortless, reflecting Carglass’s friendly and approachable brand identity.
The results Carglass is achieving
Significantly reduced call waiting times
Faster resolution and fewer dropped calls
Real-time analytics to improve service performance
A smoother experience for both customers and agents
Making dropout improvements stand out
One of the most notable improvements is the dropout rate, which has decreased substantially since introducing Lisa.
This means:
fewer frustrated customers
fewer incomplete journeys
more appointments successfully scheduled or updated
By reducing friction early in the conversation, Lisa helps thousands of customers reach the finish line more smoothly.
A grounded description of the ongoing collaboration
AssistYou’s AI platform enables Lisa to connect seamlessly with Carglass systems, providing real-time updates and accurate appointment handling. Customers who prefer speaking to an agent can always do so, but many choose to complete their request with Lisa because the experience is clear, quick, and personal.
This collaboration shows how Voice AI can make service more efficient while keeping customer connection at the center, today and in the future.
