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 FAQs

  • AssistYou is a digital assistant for customer contact, specialised in voice technology. We help organisations automate conversations, without losing the human touch.

  • We’re a best-of-suite solution for voice. That means smart tech, powerful analytics, and deep AI expertise, all working together. While most solutions rely on menus or templates, AssistYou is conversation-first, data-driven, and built to make a real difference in both experience and efficiency.

  • Agentic AI is artificial intelligence that thinks and acts independently. Instead of merely responding to input, this type of AI makes decisions based on context and intent. It steers the conversation, performs actions, and works proactively toward the right solution.

  • At AssistYou, we use agentic AI to make customer service smarter and more human. Our Digital Assistants recognize who’s calling, understand what’s going on, and take immediate action. They book rides, verify identities, provide information, or route the call to the right employee.
    Everything happens in real-time, in natural language, without rigid menus or manual scripts.


    We combine language models with data and business logic to ensure every interaction is smooth, fast, and personal. Agentic AI may sound futuristic, but at AssistYou, it’s already part of our everyday reality.

  • It can handle calls, answer questions, route customers, verify identities, complete tasks, retrieve or pass on data and guide people to the right channel. Every call ends with customer feedback and is logged for analysis.

  • Yes. Our assistant works in both Dutch and English. Other languages are available upon request.

  • No. While voice is our focus, we can also support chat, WhatsApp and other messaging channels through integrations.

  • A Proof of Concept can be up and running in a few weeks. A full rollout depends on complexity, but we aim for a fast, flexible setup.

  • Yes. We integrate with most CRM and telephony platforms. Our architecture is modular and API-driven.

  • We’re fully GDPR-compliant. All data is stored and processed securely, using industry best practices.

  • Absolutely. Our analytics are privacy-first. Data can be anonymised and encrypted during processing.

  • Yes,  we provide training, technical support, and ongoing optimisation based on real data.

  • We use a modular pricing model based on usage and features. Contact us for a tailored quote.

  • We mainly work with mid-sized to large organisations in insurance, telecom, government, and mobility. But any organisation with high call volumes or frequent customer contact can benefit.

  • Yes,  the assistant can be available 24/7, including outside office hours. This is configurable per organisation.

  • Not necessarily. We handle as much as we can. We only need IT support when integrating with your systems or accessing APIs.

  • Yes. Every client is assigned a dedicated Customer Success Manager. They guide the implementation, monitor performance, provide data-driven advice, and help you continuously improve.

  • Our infrastructure runs on European servers that comply with ISO 27001 standards.

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