Discover the impact of digital voice assistants in retail customer service.
In this whitepaper you will get to know voicebot Lisa and discover in five steps what she can do for your customers, customer contact employees and organization.
Meet Lisa!
How does Lisa understand what our customers want?
What is her added value?
What is the investment?
Who have already hired Lisa?
You’re in good company!
As Coolblue’s digital host, AssistYou’s voice assistant is able to understand accurately who is calling about what. Based on this information, the assistant decides to which group of specialists the customer is to be routed. This results in:
Direct contact when a customer calls Coolblue;
Customers speaking to the right product specialist in one go;
Less incorrect routings;
A significant drop in AHT;
Optimal employee support.
Blokker has implemented a digital voice assistant to enhance the customer experience and to require an accurate understanding of customer intent. Some of the digital voice assistant’s tasks:
Replacing the IVR menu and directly welcoming customers;
Asking for the customers’ reason to call and attaching an accurate label;
Supporting the customer contact employees by gathering these details;
Providing customers with self-service by answering frequently asked questions
