Customer Feedback Survey

This powerful feature empowers your digital assistant to collect feedback from customers after a conversation, enabling your organization to thrive based on direct customer responses.

Enhancing Customer Satisfaction and Service Quality

The Customer Feedback Survey is a smart functionality of our Digital Assistant that automatically requests feedback from the customer after they have been assisted over the phone. It's an effective way to gather valuable information about the quality of your customer service and customer satisfaction. You can collect both qualitative or quantitative feedback in any of your preferred measures like NPS/CSAT/CES. 

Screenshot of a chat conversation with a green message at the bottom that says, 'Thank you very much for your response and time. Have a nice day.' The chat interface features a microphone icon and a speech bubble with the 'ay' logo.
A screenshot of a virtual assistant interface with a speech bubble containing the message: "I have already received the email confirming this telephone conversation". There is a profile picture of a woman with long brown hair, wearing an orange sweater, smiling and talking on the phone, in a yellow circle at the top right corner. Next to the speech bubble is a green microphone icon.
Screenshot of a virtual assistant interface asking, 'Could you briefly explain why you give this rating?'
A woman in a red sweater talking on the phone with a yellow background behind her, profile picture at the top right corner of a messaging interface with a green microphone button and a message reading "Hi there!".
Screenshot of a virtual assistant interface with a microphone icon and a text prompt asking for a rating of help on a scale from 1 to 10.
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Next: Analytics
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Motivation

Magnifying glass with three gears inside, symbolizing search or analysis of technical or mechanical processes.

Positive feedback can motivate your team and make them proud of their work. It gives them the recognition they deserve for delivering excellent service.

Feeling Heard

Icon of a stopwatch with a checkmark and speed lines, representing quick or timed completion.

Customers feel valued and heard when their opinions are taken into account.

Performance Insights

Gain deep insights into the performance of your customer service team. Identify strengths and weaknesses and make data-driven decisions for improvements.

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Digital Assistant in Practice

“Hi, welcome to Coolblue! In order to speak to the person best suited to assist you, you just need to tell us your reason for calling. Please describe in one or two phrases, how we may help you.”

Coolblue Case

Request your demo

Are you curious about the power of our digital assistant and want to experience how it can transform your organization? Don't hesitate to request a demo and I will show you!

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