Your customers demand faster, more personal and, above all, better service.

You want this too, of course, but you are also looking for ways to reduce Customer Service costs, improve quality and respond smarter to current events.

We AssistYou to achieve both customer and business ambitions

Available 24/7 in 100+ languages, our AI assistant greets, routes, verifies, answers FAQs, and completes tasks — all in your brand’s voice and on your existing CCaaS setup.

More personal

Welcomes with caller's name & remembers a previous call and asks a targeted follow-up question

Lower costs

Make the caller smarter so they can help themselves. Via targeted links to the self-service section of the website and tutorials shared via SMS

More control

Acts within the limits you set, in the voice you choose and in languages you wish to support

No telephone menu and waiting lines, the caller can immediately tell the reason for calling

30-70% fewer phone calls for your team, allows them to do what they do best, help customers successfully with specific customer demands or complaints

Better insights into trends of intention why contact was made, sentiment, call volume and call duration

Caller verification, status updates, address changes, payment arrangements, or other administrative tasks are carried out directly by the digital voice assistant

Less frustration for both the caller and the your employee contributes to happier conversations and therefore less customer churn and employee attrition

Based on the insights, you can add more tasks to the digital voice assistant, find reasons behind drop outs and prevent future calls by proactively informing customers about current hot topics

  • Digital Host

    Welcome customers and guide them efficiently to the right solution. Our Digital Assistant understands their needs and streamlines the service process for higher satisfaction and optimized support

  • Verification

    Ensure a smooth start to every interaction. Our Digital Assistant securely verifies customer data, enabling efficient and professional service from the first contact

  • Self Service

    Our Digital Assistant handles repetitive tasks efficiently, reducing wait times and freeing up agents to focus on complex, high-value interactions—boosting overall service quality

  • FAQs

    Our Digital Assistant quickly finds accurate answers to common questions, helping customers get information fast and easing the load on your support team.

  • Warm Handover to a Human Agent

    The Warm Handover ensures a smooth transition from the digital assistant to the right human agent on your team. This boosts your customer service and enhances the overall experience.

  • Customer Feedback Survey

    This feature lets your digital assistant gather customer feedback after chats, helping your organization grow through direct insights

The added value of AY Voice Analytics

Comparison Table
Digital Voice Assistant Voice Analytics Focus
Focus Handling known tasks and questions Analyzing all conversations for deep insight
Goal Increase efficiency, reduce costs Find root causes, improve processes, discover opportunities
Automation Executes the automation. Identifies the next automation opportunities
Quality Guarantees 100% compliance on its own calls Monitors 100% of human calls for quality and compliance
Insight Solves the individual customer query Discovers trends, sentiment, and the "Voice of the Customer"

A voice assistant combined with voice analytics transforms your customer service from a cost center into a strategic hub for customer insight, quality improvement, and commercial growth. The assistant handles today's conversations, while analytics ensures that tomorrow's conversations are better, more efficient, and more valuable.

Voice analytics: the next step for AI-driven customer support

An enterprise organisation implementing only a digital voice assistant is leaving enormous value on the table. Combining a voice assistant with voice analytics creates a self-improving, intelligent system.

Track topics, spot friction, and surface insights you can act on.

Search, filter, and deep-dive. No manual tagging needed

Sentiment analysis to detect frustration, confusion, or satisfaction

Call categorization by topic, urgency, and intent

Daily summaries and agreed action items, ready to store in your CRM

  • Anticipate Problems Before They Escalate

    With AY Voice Analytics monitoring 100% of your calls in real time, you’ll uncover exactly why  customers are reaching out today. Instead of firefighting the same issue hundreds of times, act immediately on data-driven insights to stop call volume at the source. Tap into the true “Voice of the Customer,” identify emerging patterns and pain points, and resolve new problems before they snowball.

  • Every Segment Matters

    Stop guessing which customers need attention and drill down into every department, every question, every call.

    Our Conversations view gives you unlimited, no-code filtering: simply select the time window, intent labels, keywords or any custom metadata, and instantly uncover the calls that matter most. Tailor your analysis to sales, support, billing or any other team and surface critical insights in seconds. No more blind spots, just data-driven clarity.

  • Deeply Understand Your Customers

    What better way to learn what drives your customers than by asking them directly?

    With “Chat with Your Digital Analyst,” simply pose questions in natural language and get instant answers drawn from your real conversation data. Discover what matters most to your users, surface the issues they encounter, and unlock actionable insights so you can continually refine your products, services, and support.

  • Improving Employee Performance

    How do you ensure that your employees are excellent at making the complex calls that the voice assistant cannot handle?

    AY Voice Analytics identifies coaching opportunities. It can detect which employees are struggling with a particular product, where long silences fall (indicating information seeking), or which conversation techniques lead to the highest customer satisfaction. This allows you to provide highly targeted and effective training.

Proven at scale. Compliant by design

Rock-solid scale

Handles hundreds of calls simultaneously, without a glitch.

Your data. Your cloud.

Fully secure with ISO27001:2023 & NEN 7510 certification, GDPR compliance, and European data hosting.

Custom-fit integrations

We handle the complexity behind the scenes, integrating with your systems quickly and securely, with your workflows in mind.

Why leading brands choose AssistYou

  • Over six years of building voice solutions for high-volume organizations. Not just tech, but tools that truly work.

  • We build tailored assistants that match your workflows, tone of voice, and goals  always powered by the latest tech

  • Smart automation meets powerful analytics. Every call improves the next.

  • No “plug-and-play” promises. Just fast, supported rollouts tailored to your systems, guided by experts who get your world.

  • We stay involved, share best practices, challenge assumptions, and help you scale, without adding complexity.

    Every interaction is designed with your customer in mind. Human, helpful, and made to matter.

Trusted by leading brands

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    “Truly impressive how AssistYou's Lisa interacts, and is able to understand practically anything.”

  • “Working with AssistYou is a great experience: they are extremely responsive and work fast.”

  • “AssistYou works fast, their solutions are relevant, and their products easy-to-integrate. This ensures that you, as their client, do not experience any interruptions to your existing service.”